AI Isn't Killing Sales Jobs

In the latest episode of B2B Outbound, Chris sat down with Mica Oliveira, co-founder and CRO at Amplemarket, to explore how artificial intelligence is transforming B2B sales - not by replacing sales professionals, but by making them more effective than ever.

The reality? AI sales tools are empowering sales teams to achieve 3x higher response rates and double their meeting bookings, not eliminating jobs.

What Makes AI Sales Platforms Different?

Mica breaks it down for us:

"In a nutshell, the simplest description I can give of Ample Market is it's an all-in-one platform powered by AI. It's a consolidated sales platform where you'll find your data vendor, your multi-channel engagement vendor, your deliverability optimizer, and AI or intelligence."

Think of it as your sales team's personal assistant - one that's actually helpful and doesn't just send terrible automated messages to thousands of prospects.

How AI Sales Tools Supercharge Performance

When used right, Amplemarket can be your secret weapon. It helps you:

1. Target prospects who are actually ready to buy (instead of wasting time on cold prospects)
2. Create personalized outreach that resonates with your buyers
3. Double or even triple your response rates compared to traditional outreach

As Mica puts it:

"My obsession, my real obsession here, is that a rep should only contact the person today that wants to speak with them right now."

Makes sense, right? If you can only make 10 calls per day, why reach out to 10,000 people? The math just doesn't add up.

Why Most AI Sales Tools Fall Short

Here's where it gets interesting. Mica doesn't hold back on the explosion of AI sales tools:

"The LLMs are going to be commoditized. So if you tell me that your prompts are your magic, I'm like, 'Oh yeah, okay, good luck.' Because LLMs are going to be commoditized. Models are going to become smarter."

He warns that many AI sales tools are "just wrappers" - fancy dashboards with other products on the back end. The real value is in the application layer, the data, and the signals - not just the AI.

Advanced Intent Data vs Basic Website Tracking

We've all received those generic "Hey [NAME], I noticed you're breathing oxygen today!" cold emails. How do modern AI sales platforms approach buyer intent data differently?

Mica explains:

"Intent data is not one thing. It's not like one visitor to your website. It's like, oh, a VP of Sales joined a company less than three months ago. They have 10 open roles for account executives and SDRs, and they've raised a Series A in the past 12 months. Man, I can capture what's going in the mind of that person."

That's the difference between basic intent and actual buying signals. One tells you someone visited your website. The other tells you why they're likely to buy right now.

Why Human Sales Professionals Remain Essential

Despite the AI revolution in sales technology, human sales professionals aren't becoming obsolete:

"I don't believe that the sales rep is going anywhere. We could actually see more companies because there's going to be a lot more solutions with AI, and so there's going to be a lot more to sell."

Why? Because successful B2B sales is fundamentally about building trust between businesses. And trust-building, as research shows, remains a distinctly human capability.

He makes a brilliant analogy:

"Think if you go to Louis Vuitton, you don't have a self-checkout. It's because it's not transactional. The sales process there is very different. It's going to be very tailored, very unique, very bespoke to you."

Measurable Results from AI-Enhanced Sales Teams

The data proves that AI-enhanced sales teams significantly outperform traditional approaches. Punch!'s sales development team achieved:

• 300% increase in email response rates
• 200% more qualified meetings booked from cold prospecting
• Higher sales rep satisfaction and engagement with outreach activities

And as Mica shared about a recent trial user:

"They've generated 16 replies in 1.5 weeks and three interested meetings. And I'm like, Jesus, they've been charged zero."

Key Takeaways for Sales Leaders

1. Focus on buying signals that indicate genuine purchase intent, not just website visits
2. Implement AI tools that enhance human capabilities rather than replacing sales professionals
3. Prioritize trust-building in complex B2B sales relationships
4. Choose integrated platforms over managing multiple disconnected sales tools

The Future of AI-Enhanced Sales

Artificial intelligence in B2B sales isn't about replacing human sales professionals. When implemented strategically, AI sales platforms help teams focus their efforts, personalize their outreach, and ultimately close more deals by targeting qualified prospects at optimal timing.

The most successful sales organizations will be those that embrace AI as a tool for empowering their human talent, not replacing it.

Ready to explore how AI can supercharge your sales team's performance? Listen to the full episode with Mica from Amplemarket on the B2B Outbound podcast for deeper insights into implementing AI sales strategies that actually drive results.

P.S. If you want to discuss AI-powered sales strategies or explore Amplemarket's platform, connect with Mica on LinkedIn or email him at mica@amplemarket.com. They offer free trials to demonstrate their AI sales platform's capabilities.

‍

Listen to the full episode here

Remember when we thought LinkedIn Sales Navigator was cutting-edge? (I still have screenshots of when I first discovered the "similar leads" feature. Embarrassing, I know.)

Well, in 2025, we're living in a whole new world. And if you're still relying on the same old prospecting playbook, you might as well be faxing your proposals. (Although to be fair, if faxes were still I thing, I bet it would make a real good channel).

But yeah - prospecting is a different game entirely these days. Let me show you why.

The Death of Spray-and-Pray Outreach

Traditional outbound sales has always been a bit of a numbers game. The more emails you send, the more calls you make, the more meetings you book. Right?

Not anymore.

According to research from Gartner, by 2025, B2B organizations that combine behavioral signals with traditional firmographic data will see 50% higher conversion rates than those who don't.

Think about that for a second.

We're not talking about marginal gains here. We're talking about fundamentally reimagining how we identify and approach prospects.

Case in point: One of our clients, a mid-market SaaS company, was hammering out 5,000 emails per month with their previous agency. After switching to our signal-based approach, we sent just 1,200 emails—but booked more meetings and generated a larger pipeline.

Less work, better results. (If only my gym routine worked that way.)

What Are Sales Signals Exactly?

Sales signals are basically digital breadcrumbs that indicate a prospect is ready to buy. But unlike the obvious "request a demo" form fill, these signals are subtle, scattered across the digital landscape, and often invisible to the naked eye.

They include things like:

• Content consumption patterns (that CTO who's suddenly binge-reading cybersecurity articles)
• Tech stack changes (hello, new integration that complements your solution)
• Funding announcements (nothing says "we're ready to spend" like a fresh round of capital)
• Leadership changes (new CMO = new martech stack, almost always)
• Website behavior (that prospect who viewed your pricing page 7 times this month)
• Engagement velocity (suddenly opening every email after ignoring you for months)

Think of it as the difference between cold calling random houses versus knocking on the door of someone who's already been looking at real estate listings, researching school districts, and talking to mortgage brokers.

From Data Points to Intelligence

Here's where things get interesting (and where most sales teams completely miss the boat).

Having access to signals isn't enough. You need to transform them into actionable intelligence.

At Punch!, we've built our Priority ABX™ managed tech service specifically to turn signals into actionable intelligence. It's the difference between knowing someone visited your website (data) versus understanding they've shown a pattern of research behavior.

The Three Levels of Signal Intelligence

Based on what we've seen working with dozens of B2B companies, signal intelligence typically evolves across three levels:

Level 1: Basic Signal Detection

Most companies start here. They're tracking website visits, form fills, and maybe some basic intent data from third-party providers. It's better than nothing, but barely scratches the surface.

It's like hearing a noise outside your house but not knowing if it's a burglar or just the wind.

Level 2: Signal Integration

At this level, companies start combining signals from multiple sources. They might integrate CRM data with marketing automation, LinkedIn activity, and and both contact & company level news (such as funding rounds, leadership changes etc).

This creates a more complete picture, but still lacks the sophisticated analysis needed to determine which signals actually indicate buying behavior.

Level 3: Predictive Signal Intelligence

This is where the magic happens. Advanced systems (like our Priority ABX™) don't just collect signals—they analyze patterns, weigh their importance, and predict buying behavior with uncanny accuracy.

The system might recognize that for enterprise software companies, a combination of three specific signals indicates a 72% likelihood of purchasing within 60 days.

Most organizations are stuck at Level 1, with aspirations for Level 2. But the market leaders—the companies absolutely crushing their sales targets in 2025—are operating at Level 3.

How Signal Intelligence Is Changing Sales Development

So what does this mean for your sales development strategy? Pretty much everything.

1. From Volume to Precision

Remember when SDRs were measured by the number of calls they made? (I still have nightmares about my sales manager standing behind me with a counter. Not traumatic at all.)

Today's top SDRs are hunters of signals. They're looking for the right combination of behaviors that indicate a prospect is ready to engage.

Our own SDRs now spend as much time analyzing signals as they do actually reaching out—and their productivity has skyrocketed as a result.

2. From Scripts to Insights

When you know exactly why a prospect might be interested, generic scripts become obsolete.

One of our clients, a fintech company, saw their response rates triple when they started referencing specific signals in their outreach:

"I noticed your company just implemented Salesforce Financial Services Cloud. Many of our clients find that our solution addresses the exact data integration challenges that typically emerge 2-3 months after implementation. Would you be open to discussing how we've helped similar companies?"

Specific. Relevant. Timely. No wonder it works better than "just checking in."

3. From Timing Luck to Perfect Timing

The old adage "timing is everything" has never been more true. But now, instead of relying on luck, we can use signal intelligence to identify the perfect moment to reach out.

When our system detects a convergence of high-value signals, it triggers an alert. Our SDRs know that outreach during these "signal spikes" results in 3-4x higher response rates.

It's like fishing when you can see exactly where the fish are biting, versus casting your line and hoping for the best.

Implementing Signal Intelligence in Your Organization

Ready to join the signal revolution? Here's how to get started:

Start with Your Ideal Customer Profile

Signal intelligence begins with knowing precisely who you're selling to. The more specific your ICP, the more accurately you can identify relevant signals.

This goes beyond basic firmographics. You need to understand their tech stack, business challenges, buying triggers, and decision-making process.

(And no, "companies with 1000+ employees" is not specific enough. Sorry.)

Build Your Signal Library

Next, identify the signals that matter for your specific product and ICP.

Work backwards from your recent wins:

• What changes or events preceded the purchase?
• What content did they engage with?
• Were there organizational changes?
• What problems were they trying to solve?

For one of our clients selling HR technology, we discovered that companies posting multiple senior-level job openings within a 30-day period were 4x more likely to purchase their solution. That became a key signal in their library.

Create a Signal-Based Scoring System

Not all signals are created equal. A CEO visiting your pricing page is probably more significant than a junior employee reading your blog.

Assign weighted values to different signals based on:

• The role of the person showing the signal
• The type of signal (some actions indicate higher intent)
• The recency of the signal
• The combination of signals

This helps prioritize outreach to the prospects most likely to convert.

Activate Your Signals

Signals are worthless if they don't drive action. Create specific playbooks for different signal combinations.

For example:

• Signal cluster A might trigger a personalized email referencing the specific challenge they're likely facing
• Signal cluster B might warrant a direct phone call
• Signal cluster C could initiate a multi-touch sequence including a personalized video and direct mail

Each approach should be tailored to the specific buying behavior the signals indicate.

The Future Is Already Here

In 2025, that future isn't just coming—it's here. And it belongs to companies leveraging signal intelligence.

At Punch!, we've been fortunate to be at the forefront of this revolution with our Priority ABX™ managed tech service. We've seen firsthand how signal intelligence can transform 

Companies that have embraced signal intelligence are seeing 3-5x ROI compared to traditional outbound approaches.

In a world where every marketing dollar is scrutinized, that's not just impressive—it's transformative.

Your Move

So, where does your organization stand in the signal intelligence revolution?

Are you still blasting generic messages to cold lists? Or are you leveraging buyer signals to engage prospects at exactly the right moment, with exactly the right message?

The gap between these approaches will only widen in the coming years. And frankly, I don't want to see you left behind.

(Because yes, I genuinely care about your sales performance. But also because I'd rather compete with you than see you get demolished by competitors who figured this out before you did. That's just sad for everyone.)

The sales signal revolution is here. The question isn't whether you'll join it, but when—and whether you'll be leading the charge or playing catch-up.

Choose wisely.

‍

[blog_at_glance]

I've been in sales for over a decade, and let me tell you - there's one thing that separates deals that fly through the pipeline from those that get stuck in procurement purgatory: a strong internal champion.

Last month, I watched two nearly identical deals unfold. Same product, similar company size, comparable budget. The first closed in 38 days. The second? Still lingering in "decision pending" limbo after 90+ days.

The difference? Champion power.

Table of contents

• What Makes a True Champion
• The Network Effect Explained
• Finding Your Champion
• The Champion Network
• Measuring Champion Impact
• Where Most Sales Teams Go Wrong
• Final Thoughts

What Makes a True Champion 

That friendly contact who "loves what you do" but can't actually move the needle? That's not a champion. That's what I call a "professional meeting attender." (We've all been there, pinning our hopes on someone who turns out to have the organisational influence of a potted plant.)

A true champion is someone who:

• Has genuine enthusiasm for your solution (they can see how it solves THEIR problems)
• Possesses actual influence within their organisation
• Has skin in the game - your success is their success

As sales legend David Sandler brutally put it: "If you don't have a champion, you don't have a deal."

I learned this the hard way back in 2019. I spent three months courting what I thought was a power player at a financial services firm. Turns out, he was just really good at scheduling Zoom calls. The deal died when the actual decision-maker (who I'd never even spoken to) chose a competitor.

The Network Effect Explained 

The "network effect" isn't just some fancy business school term. In sales, it means your proposal gains momentum as more people within the prospect's organisation start advocating for it.

Think of it like this: One person saying "we should buy this" is a suggestion. Five people from different departments saying it becomes a movement.

With enterprise sales now involving an average of 7 stakeholders per deal (yes, SEVEN - it's insanity out there), champions help by:

• Getting you access to the decision-makers you'd never reach on your own
• Translating your value proposition for different departments (IT hears one thing, Finance needs to hear something else)
• Continuing to sell when you're not in the room
• Recruiting other advocates 

Finding Your Champion

Here's where most sales advice falls flat. They tell you to target the highest-ranking person possible. But in my experience, champions often come from unexpected places.

Look for people who:

• Are actual end users who will directly benefit (not just managers)
• Have been with the company long enough to know how decisions really get made (those 15+ year veterans who know where all the bodies are buried)
• Show genuine curiosity and interest in innovation
• Seem frustrated with the status quo (these are your people!)

I once closed a deal where my champion was a mid-level operations analyst. Why was she so effective? Because she'd been there 12 years, everyone trusted her judgment, and she was fed up with their existing solution.

Empowering Your Champion

Finding a champion is just the beginning. You need to arm them for the internal battles they'll fight on your behalf.

Provide them with:

• Killer content they can share internally (make it something their colleagues will actually read)
• Custom ROI calculators specific to their situation (nothing persuades like cold, hard numbers)
• Presentation slides they can customise (because they know their audience better than you do)
• The "pre-posal" technique where you build the proposal together (I've seen this technique slash procurement time by 40%)

The Champion Network

For complex sales, don't put all your eggs in one champion basket. Build a network.

A VP at one of our clients recently shared: "We thought we had a done deal until our champion got reassigned. The whole thing nearly collapsed until we realised we'd been building relationships with multiple stakeholders."

Smart sales teams:

• Define different roles for different champions (the Financial Validator, the Technical Authority, the End-User Advocate)
• Create frameworks for champions to recruit others
• Measure champion engagement with specific metrics
• Recognise and reward champion efforts (ethically, of course - I'm not suggesting bribery, people)

Measuring Champion Impact 

At Punch!, we've seen definitively that championed deals close 2-3x more frequently than unchampioned opportunities. But that's not the only metric worth tracking:

• Sales cycle length (championed deals are typically 35% faster)
• Win rates (obvious, but crucial)
• Quality of opportunities (champions often identify better-fit prospects)
• Adoption rates post-sale (champions become internal trainers)

Our recent data analysis revealed something game-changing: deals with strong champions consistently encounter dramatically less procurement friction. That's not just faster deals - it's significantly less headache. (And seriously, show me one sales rep who doesn't want fewer procurement nightmares in their life.)

Where Most Sales Teams Go Wrong

Most sales teams fool themselves into thinking they've built champions, when all they've really done is find people who smile and nod during demos.

Common mistakes I see everywhere:

• Mistaking positivity for influence (that super-enthusiastic contact might have zero pull)
• Not equipping champions with the right tools (expecting them to figure it out)
• Abandoning champions after the sale (killing your best source of referrals)
• Failing to create champion networks (putting all your eggs in one basket)

Final Thoughts: Champions as Competitive Advantage

Having better technology or even better pricing isn't enough. What separates winning companies is their ability to build and nurture champion networks.

As Jill Konrath puts it: "The most successful salespeople don't just sell products. They create internal movements."

When I look back at our most successful quarters at Punch!, the pattern is clear - our win rates skyrocketed when we got serious about champion development. It wasn't a nice-to-have strategy; it became our primary competitive advantage.

So ask yourself: are you just collecting contacts, or are you deliberately building champions? Because in today's complex buying environment, the latter is the difference between hitting your targets and missing them by miles.

[blog_at_glance]

MQL to SQL conversion isn't just about having a "process" — it's about having the right process, executed flawlessly, with the right people, right tools, and right now.

So let's break down what actually works, based on real results we've seen at Punch! (not just theory that sounds good in a PowerPoint).

The Golden Hour

You're at a networking event. Someone walks up, shows genuine interest in what you do, asks thoughtful questions, then hands you their card saying, "I'd love to chat more about this!" 

Do you:
A) Wait 3 days to call them
B) Send a thoughtful follow-up email within 24-48 hours while you're still fresh in their mind
If you picked A, you're leaving opportunities on the table.

This networking scenario requires a different approach than responding to inbound leads. For actual sales leads who've taken action:

In our work with Lumi, we found that following up with inbound leads within the first hour increased conversion rates by 7X. Not 7%. SEVEN TIMES.

Why? Because timing isn't just important, it's everything.

When someone raises their hand to say they're interested by downloading content or submitting a form, they're in a buying mindset RIGHT NOW. Every minute that passes is a minute where their enthusiasm cools, distractions mount, and competitors can swoop in.

(That executive who downloaded your whitepaper? They probably downloaded your competitor's too. First one to call wins.)

The Multi-Channel Symphony

Email follow-up alone is like trying to cut down a tree with a butter knife. Possible, but painfully inefficient.

Here's what an effective multi-channel strategy actually looks like:

1. Immediate phone call (within that golden first hour)
2. Personalised video if they don't answer (using a tool like Vidyard or Loom)
3. Targeted email referencing specific pain points
4. LinkedIn engagement (comment on their recent post, not just a connection request)
5. Strategic gifting for high-value prospects (we use the Barney platform for this)

I once worked with an SDR who was struggling with email-only outreach. His conversion rate was hovering around 2%. We implemented this multi-channel approach and within two weeks, he was converting at 11%.

The reason? Different people respond to different channels. Some execs never check their own email. Others screen all calls. By diversifying, you're dramatically increasing your chances of breaking through.

The Qualification Framework That Actually Works

I once spent two weeks nurturing what I thought was a hot lead, scheduled three demos, and even flew to their office, only to discover they had absolutely zero budget and no decision-making authority.

That's when I learned the importance of a rock-solid qualification framework.

Here's the framework we use at Punch! that's helped us generate 56 SQLs in 4 months for Lumi:

PACT Framework for Sales Qualification

1. Pain:
   What specific pain points are you experiencing? How long have you been dealing with them? What happens if you do nothing about these issues?
2. Authority:
   Who else needs to be involved in the decision? (Notice we don't directly ask if they're the decision-maker — that puts people on the defensive)
3. Consequence:
   Is solving this problem a financial priority? Where does this rank among other initiatives? What business outcomes are at risk if this isn't addressed?
4. Timeline:
   By when do you want to start seeing results? What deadlines or milestones are driving your timeline for implementation?

The Tech Stack

You can have the best process in the world, but without the right tech, you're bringing a knife to a gunfight.

At Punch!, we use our Priority ABX™ platform to:

• Detect real-time buying signals (like when a prospect visits your pricing page 3 times in a week)
• Track engagement across channels (so you know if they opened your email before you call)
• Identify high-intent accounts (so you focus your energy where it matters)
• Enable personalized outreach at scale (because generic templates = generic results)

I remember implementing this tech stack with a client who was manually tracking everything in spreadsheets (the horror). Their lead response time went from 27 hours to under 45 minutes, and their conversion rate nearly tripled in the first month.

The right tech doesn't replace human interaction — it enhances it by ensuring you're talking to the right people, at the right time, with the right message.

The Content Nurture Strategy

Raise your hand if you've ever sent an email that said, "Just checking in to see if you had a chance to review my proposal."

(My hand is raised too. We've all been there.)

But let's be honest — that approach sucks. It adds zero value and makes you sound desperate.

Instead, each touchpoint should deliver value through thoughtful content and insights:

1. Personalised video walkthroughs (addressing specific pain points)
2. Case studies of similar companies (showing tangible results)
3. Industry insights relevant to their specific challenges
4. ROI calculators tailored to their business metrics
5. Micro-demos focusing on features that solve their unique problems

The Metrics That Matter

If you can't measure it, you can't improve it. But I've seen companies track so many vanity metrics that they lose sight of what actually matters.

Here are the KPIs we've found to be most predictive of success:

1. Speed to lead contact (targeting under 1 hour)
2. Multi-channel engagement rate (percentage of leads engaged across multiple channels)
3. Meeting show rate (not just bookings — actual attendance)
4. SQL conversion percentage (obviously)
5. Pipeline value generated (because quality matters more than quantity)

We worked with Basware and generated £760,000 in pipeline in just 3 months by obsessively focusing on these metrics and optimising accordingly.

The Pitfalls

I've seen companies make the same mistakes over and over when it comes to MQL to SQL conversion:

1. Treating all leads the same (high-intent leads deserve VIP treatment)
2. Relying on automated emails only (the "set it and forget it" approach rarely works)
3. Delayed follow-up (anything over an hour and you're already behind)
4. Poor sales-marketing alignment (when sales doesn't trust marketing's leads, everyone loses)
5. Insufficient personalisation (generic outreach = generic results)

I once consulted for a company that was sending the exact same follow-up email to every lead, regardless of source, industry, or behavior. When we implemented segment-specific nurturing sequences, their conversion rate jumped from 3% to 12% in a single quarter.

Putting It All Together

The secret sauce isn't in any one of these elements — it's in how they all work together as a cohesive system:

1. Lead comes in and is immediately routed to the right SDR based on territory/industry
2. SDR responds within the golden hour across multiple channels
3. Lead is qualified using the BANT+P framework
4. Personalised nurture content is deployed based on specific pain points
5. Technology tracks engagement and surfaces buying signals
6. Performance is measured against key metrics and continuously optimized

This isn't theoretical — this is exactly what we did for Nutritics to generate 200+ high-value leads in 7 months and for HUT 3 to create 100+ qualified opportunities from event follow-up.

The Bottom Line

Most companies are leaving 50-70% of potential conversions on the table due to poor process, slow response times, and generic follow-up.

The companies that win are the ones that treat MQL to SQL conversion as a systematic, measurable process that requires dedicated resources, clear criteria, and continuous optimisation.

So, what's your follow-up process looking like? Are you letting good leads slip through the cracks? Or are you ready to implement a system that actually works?

Your pipeline is waiting.

[blog_at_glance]

Alright ambitious B2B brands, listen up. Not all leads are made the same.

To ramp up your pipeline, you need to understand the core differences between inbound and outbound leads.

This post will cover:

• How inbound and outbound enter the buying journey
• Contrasts in sales psychology
• Pros and cons of each lead type
• Common mistakes sales teams make

Let’s get into it! This is key to unlocking your lead generation potential

Table of contents

• Defining Inbound vs. Outbound Leads
• Mapping Inbound vs. Outbound Journeys
• Cracking the Sales Psychology
• Pros and Cons of Outbound Leads
• The Pros and Cons of Inbound Leads
• Key Comparisons
• Avoiding Common Mistakes

Defining Inbound vs. Outbound Leads

First, what defines these two lead types?

Inbound leads raise their hand by contacting you first or engaging on your site. They come from channels like SEO, social and paid ads.

Outbound leads are identified by your sales and marketing teams through cold outreach - emails, calls, direct mail.

Very different origins, but both can drive serious revenue. In fact, according to Forbes' State of Inbound Report, outbound leads convert to sales at a 34% higher rate than inbound leads. Whilst inbound leads bring value through their existing brand awareness.

The key is leveraging the unique strengths of both lead types for a balanced, high-converting pipeline.

Mapping Inbound vs. Outbound Journeys

Here’s where things diverge - inbound and outbound take very different journeys, entering the buying journey at different stages:

Buyer's Journey:

Strangers (no awareness) → Awareness (learn about issues) → Consideration (explore options) → Decision (evaluate choices) → Purchase

Inbound Leads: Enter during the Consideration stage when researching solutions.

These leads identified a problem and started researching before you connected. They’re already inclined to buy, just need guidance to choose you.

Outbound leads aren’t sales ready like inbound. Sales needs to guide them through from their starting point.

Cold Outbound Leads: Enter at the Strangers stage with no existing awareness.

Cold outbound leads start with no problem recognition. Sales needs to put in significant work upfront to educate them on potential issues and solutions before they will consider change.

Warm Outbound Leads: Enter during the Awareness stage with some recognition of issues.

Warm outbound leads have some pain points identified but are still early in the journey. Sales needs to nurture their interest and expand their understanding of solutions.

Outbound outreach targets prospects who likely haven’t considered change. You first need to spark interest and educate them on potential solutions.

So inbound leads are further down the road. But outbound offers huge upside if nurtured properly. According to the DemandGen B2B Buyer Behavior Study, companies using outbound see 2x more revenue growth vs. inbound-only.

Cracking the Sales Psychology

Beyond the journey, inbound and outbound leads think differently. Cracking their mindset is key to conversion.

The psychology throughout the buyer journey:

Unsure → “This Sucks” → Seeks Solution → Establish Criteria → Evaluate Options → Decide → Purchase

Inbound Mindset: Inbound leads enter after establishing criteria, ready to evaluate options.

They know change is needed. Your role is steering them to your product. Inbound leads are closer to a purchase decision and sales should focus conversations on comparing solutions to identified needs.

Cold Outbound Mindset: Cold outbound leads enter at the Unsure stage with no sense of problems.

Outbound leads need awareness nurtured into interest before they’ll consider change. Patience and persistence pay off. Cold outbound require significant education on industry issues and challenges. Sales needs to spark that initial problem awareness. 

Warm Outbound Mindset: Warm outbound leads enter after “This Sucks” stage with some pain points already established.

Warm outbound leads have some problem recognition sales can expand on. Presenting potential solutions tailored to their already existing pain points will nurture interest.

So on the face of it, an inbound strategy appears to bring in opportunities that require a lot less effort. So surely that's where you should be focussing your strategy right? Well, not quite. Read on...

Pros and Cons of Outbound Leads

Outbound lead generation takes work, but provides control and high-value prospects. Companies using outbound strategies see 2x more revenue growth vs. inbound-only. (Source: DemandGen B2B Buyer Behavior Study)

Moreover, according to the ITSMA, ABM Benchmark Study, outbound campaigns generate 50% larger deal sizes on average. And Ascend2's Inbound Marketing Strategies Survey shows that 78% of CMOs rank outbound highly effective for marketing reach.

Pros:

• Target ideal customers
• Increase awareness
• 50% higher deal sizes (Source: ITSMA, ABM Benchmark Study) 
• Build strong relationships

Cons:

• More nurturing required
• Slower conversion rates
• Needs marketing and sales coordination

According to TOPO's Lead Generation Benchmark Study, cold outbound to ICPs converts 30-50% higher than semi-warm leads. So while it takes effort, done right outbound delivers premium prospects.

Though it requires greater effort to educate completely unaware prospects, the payoff is higher conversion rates in the long run. With the right messaging and systematic nurturing, you can turn cold contacts into qualified opportunities.

So don't underestimate cold outbound outreach. When targeted and executed correctly, it drives higher returns than warmer leads. Just be sure you have frameworks in place to nurture cold leads through their journey.

The Pros and Cons of Inbound Leads

Inbound also has its advantages and limitations too.

Pros:

• Higher purchase intent
• Less conversion effort
• Familiar with solutions

Cons:

• Unpredictable volume
• Quite Often Wrong Fit
• Downturn Dropout - volumes drop when buyers pull back in economic declines
• Lower deal sizes

Inbound signals intent, but outbound targets and nurtures high-value accounts.

Key Comparisons

Here are some top level inbound vs. outbound contrasts:

InboundOutboundEnter late in journeyEnter early in journeyAlready have pain pointsMay be unaware of issuesHigh existing interestRequires educationLess nurturing neededMore nurturing requiredLower deal sizesHigher deal sizes

Avoiding Common Mistakes

Given the differences, here are key mistakes to dodge:

• Skipping the education phase: Unlike inbound leads, outbound leads need education on their pain points and solutions first. Don't overlook this crucial awareness-building phase.

• Insufficient sales enablement content: Similarly, outbound leads require significant decision-making content to inform them; case studies, educational resources, and even training. Failing to provide this leaves them unprepared to purchase.
  
• Rushing the sales process: Outbound leads need more time to consider options versus inbound. Rushing them can lead to lost opportunities. Have more conversations to guide them through the journey.
  
• Treating all leads the same: While inbound and outbound both bring value, they cannot be treated equally. Develop customised strategies spanning messaging, content, and sales processes tailored to where each lead is on their journey.

The key? Mapping your outbound strategy to the unique needs of outbound leads.

Recap

Not all leads are created equal. Inbound and outbound involve:

• Different stages in the buyer’s journey
• Contrasting sales psychology
• Unique pros and cons

Treat them as two separate lead types with tailored game plans.

We’ll dig into specific inbound vs. outbound strategies in future posts. But for now, avoid one-size-fits-all thinking at all costs!

And remember, according to TOPO's Lead Generation Benchmark Study, cold outbound to ICPs converts 30-50% higher than semi-warm. So, don't underestimate the power of a well-executed outbound strategy!

In the latest episode of B2B Outbound, Chris sat down with two incredible guests: our very own Kenny Anderson, Chief Commercial Officer at Punch!, and the legendary Sangram Vajre, Co-founder and CEO at GTM Partners - or as many know him, the "godfather of ABM."

Spoiler alert: The SaaS business model you've been building your strategy around? It might be on its deathbed.

Meet the Man, the Myth, the Legend

If you've been in B2B marketing for more than five minutes, you've probably heard of Sangram Vajre. His journey can be summed up in three powerful acronyms:

"MA for marketing automation. That's where I ran marketing at Pardot, and got acquired by ExactTarget and Salesforce... ABM [at Terminus]... and now in 2020, late 2020, 21... I felt like there's a layer above all of this, which is go to market."

From growing Pardot from $10M to being acquired by Salesforce for $2.7B, to founding Terminus and pioneering the Account-Based Marketing (ABM) movement, to now leading GTM Partners - Sangram has had "front row seats to some incredibly big, almost life-changing categories getting built."

Why a Services Company After SaaS Success?

When asked about his shift from building SaaS companies to running an advisory firm, Sangram didn't mince words:

"Some say I might need some therapy going from a SaaS business having multiples to building a services advisory business... but I feel like for the next decade of my life, I want to build new frameworks. I want to build new ways companies can more efficiently go to market."

The timing couldn't be better. As Sangram points out:

"I'm glad I'm not building a SaaS company, because right now we can sell 10,000 a month, 50,000, $100,000 advisory award. And I have CEO, founder friends of mine who are trying to sell 1000 bucks a month software, and nobody's buying."

The Rise of "Service as a Software"

Here's where things get seriously disruptive. Sangram predicts we're about to witness a major shift in how companies buy technology:

"We predict that in the next six to 12 months, all these big SaaS companies that have $100,000+ deals, they are going to have a hard time selling."

Why? Because the ROI expectations have shrunk from six months to just three, and buyers are increasingly frustrated with the traditional SaaS model:

1. Buy a $100,000 platform
2. Spend another $500,000 training people to use it
3. Hire a services company to support implementation
4. Hope to see ROI in a year
5. Repeat with multiple tools

Instead, Sangram believes companies will start saying:

"I need a service that actually delivers on these target ICPs, that provides intentional outcome... I would rather pay you $10,000 a month or $20,000 a month to know that it's going to be performed by experts who are going to constantly be looking at tools that work and discard the tools that don't work."

This isn't just theory - it's already happening. Just look at Terminus, which was acquired by demand science, an agency. As Sangram notes: "I never, ever thought that I'm building a software company to be acquired by an agency... but that's what happened."

The Go-to-Market Operating System

So what's the alternative to traditional marketing and sales approaches? Sangram and his team have developed the "Go-to-Market Operating System" - a framework built around asking the right questions:

"For the longest time, we were actually asking the wrong questions. I personally was asking a really horrible question, which is like, 'Where can you grow?' On the surface that sounds like a smart and good question, but the reality is that... I can grow in many different areas."

The better questions? "Where can you grow the most that had the highest profit margin and that can actually serve your customers?"

Or instead of asking "What's your point of view?" ask "What is your differentiated point of view that makes your business tick and your customers want to do more business with you?"

Who Owns Go-to-Market?

One of the most fundamental shifts Sangram advocates for is having the CEO own go-to-market strategy:

"The CEO has to be in the room and has to own go to market. Because if marketing could make that decision, they would have made that and said, 'Well, all leads should you know, or whatever leads we give, are the most important leads.'"

This insight came from a conversation with Brian Halligan, former CEO of HubSpot:

"Should you launch a product, or should you buy a company? It's a go-to-market decision. Should you invest in marketing or sales? It's a go-to-market decision. Should you open an office in EMEA or stay in North America? That's a go-to-market decision."

Systems Over Goals

If there's one thread that runs through all of Sangram's success, it's his focus on building systems rather than just setting goals:

"People don't rise to the level of their goals. They fall to the level of their systems."

This insight from James Clear's "Atomic Habits" has shaped Sangram's approach:

"We all have the same goals... only a few are able to do it. And the difference really is that it's not a goal that's different... it's the system like, what system are you implementing to be accountable to that?"

What's Next for GTM Partners?

With 70,000 people already taking their courses and 175,000 reading their "GTM Monday" newsletter, Sangram has his sights set on ambitious growth:

"For 2025, our goal is to get 100,000 companies certified on go-to-market operating system... We want better companies to run on go-to-market OS."

As Sangram puts it: "EOS is really about the why and the what you want to do, and GTMOS is about the how and the when."

The Bottom Line

If you're still focused solely on MQLs and traditional SaaS sales tactics, you might be fighting yesterday's battle. The future belongs to those who can think in decades, build effective systems, and deliver actual outcomes – not just software.

As Sangram wisely advises: "Put your head down, stick to the system. Put in a decade, and you'll be further along than most people that you can ever, ever see around you."

What's your take on the shift from SaaS to service? Are you seeing these changes in your own business? Let us know in the comments!

P.S. If you want to chat more about go-to-market strategy, hit up Sangram on LinkedIn. With 175,000 readers of his GTM Monday newsletter, he clearly knows a thing or two about building movements.

Listen to the full episode here.